![]() ![]() ![]() In the years prior to this update, Bose had indeed encountered concerns with QC35 ANC performance following previous firmware updates - something it details at length in a report evaluating the 4.5.2 issue. “I get bothered by background sounds I would never even hear and there is little difference between the LOW and HIGH ANC setting,” one customer wrote. Not long after the update was applied, Bose’s forum began to fill with reports that ANC performance had degraded significantly. That’s the TL DR (too long didn’t read) version of what has been a bizarre chapter in Bose’s relationship with its highly loyal customers, a chapter that started in June 2019 when the company issued its 4.5.2 firmware update to owners of its QC35 noise-canceling headphones. What do you do when hundreds of your customers are willing to swear on the Bible that your firmware update royally messed up their favorite feature, even though your own tests prove otherwise? If you’re Bose, and the feature in question is active noise cancellation on one of your bestselling headphones - the QC35 series - you apparently reverse a long-standing policy and let those customers downgrade their firmware. ![]()
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